The collections agency

Hand us the portfolio. We resolve it.

A fully managed, success-based collections service. Your delinquent book, worked by AI and licensed specialists — and we only get paid on what we recover.

Your problem

Traditional agencies are a black box.

You hand over your book, and you wait. A recovery number arrives at month end — how it was achieved, who was called, and what it did to your brand is somebody else’s business.

Problem 01

Opaque operations

A monthly recovery figure and an invoice. No visibility of activity, treatment or conduct in between.

Problem 02

Brand risk you cannot see

Scripts, pressure tactics and third-party disclosure happen in your name, out of your sight.

Problem 03

Flat late-bucket recovery

Manual dialling works the book top to bottom. Deep delinquency gets minutes of effort, not strategy.

Problem 04

No data comes back

Accounts return with an outcome code at best. Nothing learned feeds your credit or early-stage strategy.

Problem 05

Compliance by hope

Conduct rules live in agent training, not in systems. One bad call becomes your regulator’s problem with you.

Problem 06

Effort, not outcomes

Fixed fees and minimums reward activity. Nobody is paid specifically to recover more of your money.

The Allocate solution

Allocate replaces the black box with a glass one.

The same platform your own team would run, operated by our licensed floor — so you see the activity, the conduct and the outcome live, and you pay only on what is actually recovered.

Comparing us against your current panel? Give us the same allocation you would give them and measure both on your own definitions.

What Allocate is

An agency held to the standards of a system.

Every account is worked on our own platform, by AI channels and licensed human specialists operating as one team rather than as a call floor with a spreadsheet.

AI and people, not one or the other

AI voice, SMS and email carry the volume around the clock. Licensed specialists step in for the moments that need judgement — disputes, hardship, high balances.

Compliance by design

Approved scripts, recorded calls, calling hours and contact caps enforced in software rather than in training. Licensed in the UAE and Saudi Arabia.

Full transparency

A live view of your own book, access to every call recording, and a weekly reporting rhythm. You see your portfolio the way we do.

Paid on results

We earn a commission only on what we recover. No recovery, no fee — our economics only work when yours do.

One accountable team · one platform · paid on results

Where it fits

Built for the buckets others give up on.

Allocate earns its keep in mid-to-late delinquency and write-offs. We draw on over six hundred and fifty data points to reactivate accounts others have written off — while your own team keeps the early buckets in-house.

Nought to sixty days — yours

Current and early arrears stay with your own floor, on our first-party platform if you want the tooling. This is where in-house teams are strongest and we do not need to be involved.

Sixty-one to a hundred and eighty days — collections

The buckets that respond to orchestrated, multi-channel treatment rather than another top-to-bottom dial list. This is the core of what we do.

Beyond a hundred and eighty days — recoveries

Deep-bucket and written-off accounts reactivated with data enrichment, skip tracing and settlement flexibility. Accounts your panel has already given up on.

One continuous strategy

If your team runs the early buckets on our platform, the treatment history follows the account across. Nothing starts from zero at handover.

Complements your in-house floor — or replaces your agency panel.

How it works

From file to recovery in three moves.

Onboarding is measured in days, not quarters. Agree the data schema, connect the channel, and your first allocation is being worked shortly after.

01

Allocate

Push accounts over secure file transfer or API — one-way, into a controlled pipeline. Files are validated, reconciled and loaded, and nothing flows back out.

02

Enrich, predict, route

Over six hundred and fifty data points enrich every account. Models score how likely someone is to pay and how likely a call is to connect, then choose the message, the channel and the moment.

03

Resolve

The AI negotiates inside the settlement matrix you approved. Specialists take over where judgement pays. Every outcome is logged and reported back to you.

Resolution

Resolution that borrowers choose.

Recovery lasts when the borrower opts in. We offer ways to settle that fit their actual situation — inside boundaries you have already approved.

A settlement matrix you sign off first

Negotiation bands, discounts and plan limits agreed with you up front. Nothing is offered outside them, by a person or by the AI.

Structures that fit the borrower

From a lump-sum settlement to an extended instalment plan, matched to what someone can actually afford and is actually willing to do.

Self-service, around the clock

Borrowers can verify who they are, see what they owe, choose a plan and pay without speaking to anyone and without waiting for office hours.

Formalised the moment they accept

The agreement is generated and confirmed as soon as the borrower commits, so there is no paperwork lag for a commitment to decay in.

Dignified collections protect the relationships behind the book.

Transparency

Your book, live — not a monthly PDF.

Everything an in-house floor would see, you see: live performance, every interaction, and the guardrails you set.

A live view of your own portfolio

Allocation, recovery, bucket performance and channel activity as they happen, filtered however you need to look at them.

Every call, on the record

Recordings you can pull yourself, against the account they belong to. You do not have to ask us for them.

A reporting rhythm, not a surprise

A weekly cadence and a monthly review from day one, on definitions agreed up front rather than in our template.

Your guardrails, visible

The calling hours, contact caps and conduct rules you set are the ones enforced, and you can see that they held.

This is the part agencies will not give you. Ask to see the live view on a real book before you allocate anything.

Fit

What we collect, and what to ask any agency.

Debt we work

Personal loans · credit cards · auto loans · BNPL · telecom · SME receivables.

Who we work for

Banks · BNPL providers · fintech lenders · telecoms.

Where

Licensed in the UAE and Saudi Arabia, operating across the wider GCC.

The questions worth asking

Are you paid only on what you recover?

We are. A commission on recovery, nothing up front, and no fee if we collect nothing.

Can I see what you did, while you are doing it?

Live, on your own book, down to individual call recordings — not a figure at month end.

How do I know your collectors behaved?

Calling hours and contact caps are enforced by the platform, every call is recorded, and conduct is scored against the rules you set.

What comes back to me at the end?

Reachability, channel preference and treatment history on every account — so what we learn improves your early-stage strategy rather than disappearing.

Getting live

Live in weeks, not quarters.

No system to replace and no heavy integration. Four steps from signature to a working book.

01

Contract

Commercial agreement signed, with your conduct conditions — calling hours, channels, escalation — captured up front rather than discovered later.

02

Connect

Data schema agreed, and the secure channel stood up and tested end to end.

03

First allocation

Your file validated, reconciled and loaded, campaigns configured to your guardrails, and outreach begins.

04

Scale

Weekly cadence and monthly reviews from day one. Add buckets, products and volume as the results land.

Start with one segment, a fixed window, measured against your current recovery.

Is this the right model for you?

You collect, we collect, or both.

Allocate is for lenders who would rather hand the book over than build the operation. If you want your own team collecting with better tooling, that is Command. If you want your team on the early buckets and ours on the rest, that is Hybrid. The same platform runs underneath all three.

If your servicer fails or you want to sell the book, that is Securitize.

+38%
increase in collections
2x
faster resolutions
4.8/5
borrower satisfaction

Same book. Better outcomes.

Bring one segment and your current recovery rate. We will tell you what we would do differently and what we think it is worth.

Book a consultation