ClearGrid / Trust / Compliance

Regulatory compliance

Conduct rules, enforced by software.

Designed to operate within lender policies, local regulatory requirements and enterprise governance frameworks across the UAE and Saudi Arabia, with every action evidenced.

How it works

Policy in, conduct out.

Traditional compliance relies on training and on auditing after the fact. ClearGrid encodes your policy in the engine, so prohibited actions are blocked at decision time and every check is logged.

How policy becomes enforced conduct Your policy is configured once — contact windows and frequency caps, do-not-contact lists, identity checks and disclosures, offer and settlement eligibility, language and product rules. Every proposed action is checked against it at decision time. Allowed actions execute on the chosen channel; prohibited actions are blocked before they are sent. Both results are written to the evidence ledger, so the record covers what was suppressed as well as what was sent. Your policy, once Contact windows & frequency caps Do-not-contact lists Identity checks & disclosures Offer & settlement eligibility Language & product rules Decision-time check Every proposed action, before it leaves Allowed Executes on the chosen channel Blocked Never sent, with the reason recorded Evidence ledger Both results logged — what was sent and what was suppressed, with who, when and why

Scroll the diagram sideways to read it →

The blocked branch is the one that matters in a review. A suppression that leaves no record is indistinguishable from a rule that was never applied, so the ledger records the actions your policy prevented alongside the ones it permitted.

Contact governance

Contact windows, channel rules, frequency caps and do-not-contact lists enforced automatically on every channel, including your agencies' activity under Allocate.

Identity & disclosure

Verification gates and required disclosures are delivered on every conversation, voice included — logged as evidence, not asserted in a manual.

Offer eligibility

Settlements, restructures and plans offered only where lender policy allows, checked per account, per offer, at decision time.

Language & product sensitivity

Arabic-native journeys and Islamic-finance product terminology configured per lender across loans, cards, financing and BNPL.

Complaints & disputes

Dispute flags freeze contact instantly, route to specialists, and carry their own follow-up logic and evidence trail.

Data protection

Built to meet Saudi PDPL, with the obligations set out in a signed DPA; UAE data residency; privacy practices documented in our privacy policy.

Jurisdictions

Live in the UAE and Saudi Arabia.

Operating from Dubai with market-specific conduct configurations per jurisdiction. See the market pages for local specifics.

UAE Saudi Arabia Security

Bring your compliance team to the call.

We'll reconstruct a live account's full history on screen, end to end.

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