This isn't charity — it's what works. Better treatment produces better engagement, better promises, fewer complaints and better long-term repayment. Borrowers rate ClearGrid 4.8 out of 5.
The engine distinguishes inability, unwillingness, confusion, dispute, hardship and forgetfulness, and each receives a different journey. Nobody gets the pressure script by default.
Clear identification, clear balances, clear options. Every message policy-checked, every disclosure delivered, every interaction on the record.
Pay in full, set a plan, adjust a plan, raise a dispute, ask for help, self-service first, on the borrower's schedule, not the dialler's.
A message inside the contact window. An AI voice call in the borrower’s own language. Arabic or English, natural on both. A portal where a plan takes two taps. The engine picks the channel from what this borrower has actually answered before — not from what is cheapest to send.
How the engine decides →One engine · native in both languages
Hardship signals, dispute flags and sensitive situations route to human specialists automatically, with the full account context, inside minutes, never a cold transfer. Islamic-finance terminology and product sensitivity are enforced by policy, not by hoping agents remember.
You can see your balance, set a plan that fits your situation, or raise a dispute, directly, on your terms.
Arabic and English · no call required
The demo shows the borrower's screen next to your dashboard.